bilyardTerms of Use

Account opening starts with email verification, identity documents (KYC), and a valid payment method. We at bilyard set out these terms to clarify what you can expect from us, what we require from you, and how we handle disputes, withdrawals, and your data across all our live-dealer tables, sportsbook, and slot games.

These terms apply to all users who access bilyard from any device — mobile app, web browser, or tablet — in any jurisdiction where our services are available. We operate under the principle that our services are available only where local law permits. Before you open an account, you are responsible for verifying that online gaming is legal where you are located.

This page outlines our core policies on deposits, withdrawals, account security, bonuses, dispute resolution, and jurisdiction restrictions. We update these terms periodically; when we do, we notify you by email or in-app alert.

Account Opening and Eligibility on bilyard

Who can open a bilyard account

We at bilyard require all users to be adults under their local jurisdiction's definition. You must provide a valid email address, a strong password, and identity documents (KTP, passport, or driver's license) to complete our KYC process. We do not accept shared accounts, accounts registered with false information, or accounts opened on behalf of another person.

When you submit your identity documents, our team reviews them within a few hours. If your KYC is approved, your account is fully activated and you can deposit, wager, and withdraw. If your KYC is declined, we notify you by email and explain why; you can then resubmit with corrected documents or contact our support team.

Account security and two-factor authentication

We at bilyard encourage all users to enable two-factor authentication (2FA) on their account. 2FA adds an extra layer of security when you log in or request a withdrawal. You can choose to receive a one-time code via SMS or email, and you must enter that code before the action completes.

Your password is encrypted end-to-end and we never store it in plain text. If you forget your password, we send you a reset link via email. We also monitor your account for unusual activity — if we detect a login from an unfamiliar location or device, we send you an alert and may temporarily restrict your account pending your confirmation.

KYC verification

We require identity verification before your first withdrawal. This is a one-time process and protects both you and us from fraud.

Data retention

We at bilyard retain your identity documents and account history for the duration of your account and for a period after closure as required by law.

Account closure

You can request account closure anytime through your account settings. We process closures within a few business days and verify that your balance is zero.

Deposits, Withdrawals, and Bonuses on bilyard

Deposits and payment methods

We at bilyard accept deposits via e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank transfer (mobile banking, local payment, online payment, e-wallet). E-wallet deposits are instant; bank transfers may take a few hours depending on your bank's processing time. We do not charge deposit fees — your full amount goes into your bilyard account.

You must use a payment method registered in your own name. We do not accept third-party payments or transfers from shared accounts. If we detect a deposit from an account not matching your identity, we may freeze the deposit pending verification.

Withdrawals and review windows

When you request a withdrawal from bilyard, we review your account for fraud and compliance. This review typically takes a few hours, but may extend during high-volume periods (like Idul Fitri, Idul Adha, Imlek, or Nyepi holidays) or if your account flags for additional verification. We do not offer fixed withdrawal timelines.

E-wallet withdrawals settle within hours after review; bank transfers may take one business day. We withdraw to the same account you deposited from. If you change your payment method or bank account, you must update your bilyard account details and complete a new verification step before we can process withdrawals to that method.

Bonus terms on bilyard

If we offer promotional bonuses to new or existing users, those bonuses come with terms — typically a playthrough requirement or eligibility restriction. We at bilyard do not offer fixed bonus amounts; instead, we describe bonuses as "an attractive offer" or "a promotional credit" subject to our current terms. Any bonus offer is non-transferable and expires if unused within the stated period.

If you have questions about a specific bonus offer or its terms, contact our support team before accepting it. We do not guarantee bonus withdrawals; many bonuses can only be used for wagers on specific games (like Liga 1 markets or live blackjack) and do not convert to cash unless specified.

Dispute resolution and complaints

If you believe there is an error in your account balance, a transaction, or our service, contact bilyard support within 30 days of the issue. We investigate all complaints and respond within a few business days. If we find an error in our favour, we correct it; if we find an error in yours, we notify you and explain why we cannot adjust your balance.

We at bilyard maintain a complaints log and escalate unresolved disputes to our management team. If you remain unsatisfied after our response, you can request further review; however, we do not offer arbitration or third-party mediation at this time. Your final recourse is to cease using our platform and close your account.

We at bilyard operate under the principle that services are available only where local law permits. Your access to bilyard, and your responsibility for verifying legal compliance, rests with you.

Jurisdiction and service availability

We do not offer our services in jurisdictions where online wagering is prohibited. Before you open a bilyard account, verify that our services are legal where you are located. We maintain geographic restrictions in our system, but you are ultimately responsible for confirming legal eligibility.

If we detect that you are accessing bilyard from a prohibited jurisdiction, we may freeze your account and hold any balance pending legal review. We will not process withdrawals from accounts flagged for jurisdiction violations unless and until we confirm legal clearance.

Changes to our terms

We at bilyard may update these terms at any time. We notify you of material changes by email or in-app alert. Your continued use of bilyard after a change constitutes your acceptance of the new terms. If you do not agree with a change, you may close your account and request a withdrawal of any remaining balance.

We encourage all users to review these terms regularly. If you have questions about any policy on bilyard, contact our support team — we maintain English-speaking support across all time zones via email, SMS, and in-app chat.