bilyardFrequently Asked Questions

Users opening a bilyard account ask about registration steps, deposit methods, game rules, account security, and withdrawal timelines. This FAQ addresses the most common questions we receive from new and existing members. Each answer reflects our current policies and practices on the bilyard platform.

This page covers account setup, payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game categories, and security features. If your question is not answered here, or if you need help with a specific transaction, contact our support team via in-app chat, email, or SMS.

For detailed legal information, review our Terms of Use and Privacy Policy. For jurisdiction-specific questions about service availability in your region, read our Legal Notice. We at bilyard maintain these resources to ensure you understand your rights and responsibilities before opening an account.

Questions and Answers on bilyard

Account and registration

Account opening on bilyard follows five steps. First, you provide your email address and create a username and password. Second, we send a verification link to your email; click it to confirm. Third, you enter your full name, date of birth, and mobile number. Fourth, you upload a government-issued ID (passport or national ID card) and a proof of address (utility bill or bank statement). Fifth, you choose a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet — and make your first deposit. Once your documents are verified, your account is active and you can access live-dealer tables, sportsbook markets, and slot games. Verification typically completes within one business day.

We at bilyard support deposits starting from our welcome offer and up to our welcome offer per transaction. Minimum and maximum limits vary slightly by payment method. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically process within minutes. Bank transfers (online payment, e-wallet, mobile banking, local payment) may take one to two business hours during banking hours. We do not charge a deposit fee; however, your bank or e-wallet provider may apply their own transfer fees. Check your payment provider's terms before depositing.

Before you place any wager on bilyard, read our Terms of Use, which cover account eligibility, deposit and withdrawal policies, and dispute resolution. Review the game-specific rules for the category you choose: football betting rules differ from live-dealer table rules, which differ from slot game rules. Check our Legal Notice to confirm that bilyard services are available in your jurisdiction. Understand that you are responsible for verifying legal compliance in your region. Read our Privacy Policy to learn how we handle your personal data. If you have questions about any rule, contact support before proceeding.

Payments and transactions

Free bets and free spins are promotional credits that we at bilyard may offer to new or returning members. Free bets are credits you can use on sportsbook markets (football, Liga 1, Piala AFF, Champions League, esports). Free spins are credits for slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). These offers appear in your account under the Promotions tab after you meet eligibility criteria (such as a minimum deposit or account age). Free bets and free spins carry terms: they may expire after a set period, and winnings from them may be subject to rollover requirements. Read the terms of each offer before using it.

To request deletion of your personal data from bilyard, contact our support team via in-app chat, email, or SMS and state that you wish to exercise your data-deletion right. Provide your username and the email address associated with your account. We will verify your identity and process your request in accordance with applicable data-protection laws. Note that we may retain certain data for legal, tax, or fraud-prevention purposes even after account closure. We will confirm the status of your deletion request within ten business days.

We at bilyard offer three ways to contact support. First, use the in-app chat feature: log into your account, tap the Help icon, and start a conversation. Second, send an email to our support address with your username, the date and time of your issue, and a detailed description. Third, call or SMS our support line with your account details. All three channels are staffed by English-speaking agents. Response times vary: urgent security issues receive priority; general inquiries are answered within one business day. Keep your ticket number for reference if you need to follow up.

Game rules and categories

No. We at bilyard allow one account per person. If you open multiple accounts using the same email, phone number, payment method, or device, we may close all accounts and hold any balances pending investigation. This policy protects against fraud and ensures fair play for all members. If you have forgotten your password or username, use the account-recovery feature instead of opening a new account. If you believe your account has been compromised, contact support immediately.

Withdrawal requests on bilyard are reviewed within one to three business days. The review window depends on the amount, your account history, and whether additional verification is needed. Once approved, the funds are sent to your chosen payment method: e-wallet transfers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) typically arrive within minutes; bank transfers (mobile banking, local payment, online payment, e-wallet) may take one to two business hours during banking hours. Withdrawals during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may be delayed. If your withdrawal is not received after the stated timeframe, contact support with your withdrawal request ID.

Security and account care

We at bilyard protect your account with encryption, two-factor authentication (2FA), and secure password storage. Enable 2FA in your account settings to require a code from your phone each time you log in from a new device. Use a strong, unique password and change it regularly. Never share your password or 2FA codes with anyone, including bilyard staff. If you suspect unauthorized access, change your password immediately and contact support. We encrypt all data in transit and at rest using industry-standard protocols. Your payment information is never stored on our servers; it is processed by secure third-party payment providers.

If you forget your password, go to the login page and click "Forgot your password?" Enter your username or email address. We will send a password-reset link to your email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact support. Do not attempt to log in multiple times with incorrect passwords; after five failed attempts, your account will be temporarily locked for subject to verification.

We at bilyard do not claim to be licensed or regulated in any specific country. Our services are available only where local law permits. You are responsible for verifying that access to bilyard complies with the laws of your jurisdiction before opening an account. We use IP detection and account-registration data to restrict access from prohibited regions. If you are unsure whether bilyard is available in your location, read our Legal Notice or contact support. Do not open an account if you are in a jurisdiction where online gaming is prohibited.

To close your bilyard account, log in and go to Account Settings. Select "Close Account" and follow the prompts. You must withdraw any remaining balance before closure; we do not process refunds after an account is closed. Once closed, your account cannot be reopened. If you have an outstanding withdrawal request, it will be processed before closure. After closure, your data will be retained for legal and tax purposes as required by law. If you wish to delete your personal data beyond what is legally required, submit a separate data-deletion request to support.
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