bilyard Casino & Sportsbook Data Care

This page describes what we collect when you use bilyard and how we keep that data protected. We at bilyard gather your email, identity documents, payment details, and transaction history to deliver our live-dealer tables, sportsbook, and slot games. We encrypt all data end-to-end and never share your information with third parties unless the law requires it.

Our privacy commitments reflect our responsibility to users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where bilyard operates. We store your data on secure servers, limit access to authorized staff only, and maintain backup protocols to protect against loss or breach.

If you have questions about how we use your data or wish to request access to your information, contact our support team anytime. We respond to all data requests within the timeframe required by applicable law.

Data We Collect on bilyard

Account registration and identity verification

When you open a bilyard account, we require your email address, a password, and your full legal name. Before your first withdrawal, we ask for identity documents — your KTP, passport, or driver's license. We also collect a selfie to verify that you match your document.

We at bilyard use this information for Know-Your-Customer (KYC) compliance. We store your documents securely and never share them publicly. Our KYC team and account managers access your documents only to verify your identity or investigate fraud concerns.

Payment and transaction data

We collect payment method details when you deposit or withdraw. For e-wallet payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we receive only a transaction reference and timestamp from the payment processor — we do not store your wallet credentials. For bank transfers (mobile banking, local payment, online payment, e-wallet), we collect your account name and last four digits to confirm transfers.

Our bilyard system records every deposit, wager, and withdrawal. This transaction history is essential for dispute resolution, fraud detection, and compliance reporting. We retain transaction records for the duration of your account and for a period after closure as required by law.

Cookies and tracking

We use cookies to store your session token and account preferences. Cookies expire when you log out, and you can disable them in your browser settings.

Device and IP data

We log your IP address and device type for security and fraud prevention. If we detect login attempts from unusual locations, we alert you and may require 2FA confirmation.

Support communications

When you contact bilyard support via email, SMS, or chat, we store those messages to investigate your concern and improve our service.

Game activity and wager records

We at bilyard log every action you take on our platform — which games you play, which sportsbook markets you view (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), which live-dealer tables you join, and the amounts you wager. This data helps us personalize your experience, detect problem gambling patterns, and respond to disputes.

Your game history is private and accessible only to you and our authorized staff. We do not sell or share your wager records with third parties except as required by law enforcement or court order.

How We Use Your Data on bilyard

Core service delivery

We use your data to run bilyard — to authenticate your login, process your deposits and withdrawals, settle your wagers, and notify you of account activity. Without your email, password, and payment details, we cannot deliver the live-dealer tables, sportsbook, or slots you access.

Our bilyard servers process your data in real time to calculate odds, stream live-dealer video, and update your balance. Your data may sit on servers located outside your jurisdiction; however, all data in transit is encrypted and all servers are protected by firewalls and access controls.

Fraud prevention and compliance

We at bilyard analyze your account activity to detect fraud, money laundering, and account takeover. If we notice unusual patterns — for example, a sudden large deposit followed by multiple rapid withdrawals, or logins from disparate countries within minutes — we may freeze your account pending verification.

We also use your data to comply with legal obligations. If we receive a subpoena or court order, we may be required to disclose your account information, transaction history, and identity documents to law enforcement. We will notify you of such requests unless we are legally prohibited from doing so.

Improvement and personalization

We use anonymized data from all bilyard users to improve our platform. We analyze which games are popular, which payment methods fail most often, and which support topics we hear about most. This helps us prioritize features and reduce friction for new users.

We do not use your personal data for marketing or advertising outside bilyard. We may send you emails about your account, game updates, or seasonal promotions (such as bonuses during Idul Fitri or Idul Adha); you can opt out of promotional emails anytime in your account settings.

Third-party processors

We at bilyard share data with service providers who help us operate our platform. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) see transaction information necessary to process payments. Our email provider sees your email address and communication history. Our cloud-hosting provider sees encrypted account data.

All our processors sign confidentiality agreements and may only use your data as necessary to provide their service. We do not permit them to sell or share your data further.

We at bilyard treat your data as a trust. Your identity, payment details, and wager history are private, encrypted, and accessible only to authorized staff and law enforcement when legally required.

Your rights and data requests

You have the right to request access to all data we hold about you on bilyard. Contact our support team with a data-access request, and we will provide a copy of your identity documents, account history, and transaction records within the timeframe required by law (typically 30 days).

You can also request correction of inaccurate data or deletion of your account. If you request deletion, we remove your personal information from active systems but may retain transaction records as required for compliance and dispute resolution.

Data retention and account closure

We at bilyard retain your data for as long as your account is active and for a period after closure. If you close your bilyard account, we delete your email, password, and device history within 30 days. However, we retain your identity documents, transaction records, and account history for six years to comply with anti-money-laundering regulations and to respond to disputes.

If you wish to close your account, contact our support team or request closure through your account settings. We process closures within a few business days and confirm deletion of your active data by email.

Changes to this privacy policy

We may update this privacy policy at any time. We notify you of material changes by email or in-app alert. Your continued use of bilyard after a change constitutes your acceptance of the new policy. If you do not agree with a change, you may close your account and request a data export.

If you have any questions about how we handle your data, or if you believe we have misused your information, contact our privacy team at the support email address listed in your account settings. We respond to all privacy concerns within seven business days.